Paid plans are charged monthly in advance. A subscription runs until the end of the period you have paid for, whether or not you use it.

You can cancel at any time from your billing settings. Cancelling stops the next charge. It does not end the current period, and you keep paid features until that period ends.

After cancellation your property drops to the Free plan rather than being switched off. Data stays where it is.

We refund a payment in full if you ask within seven days of it being taken and have not used the paid features in that period.

Outside that, we do not refund part-months. If the service was unavailable for a prolonged period through our fault, tell us and we will credit the affected time.

To the method it was paid with. eSewa, Khalti and Fonepay refunds usually settle within a few working days. Card refunds are returned through Stripe and then depend on the issuing bank, which can take longer.

If a renewal fails we retry and let you know. Paid features pause after a grace period rather than immediately, and nothing is deleted for non-payment.