A website, a system behind it, and somewhere to be found.
One registration produces the site your guests book on, the panel your staff run the property from, and the app travellers find you through. Below is what each of them does.
Your website
A booking site of your own, not a listing on someone else's.
Every property gets a public site of its own — rooms, rates, photos and pages you control, on a Rooms24 subdomain until you point your own domain at it. Guests book rooms and order food on it directly, so a direct booking costs you no commission.
Rooms and availability, bookable
Guests see your live inventory and rate plans and book without calling the desk. The reservation lands on the same board your staff work from.
Food and services ordered online
Your restaurant menu on your own site, ordered by guests in-house or ahead of arrival, charged to the room or paid on the spot.
Pages and photos you control
Home, rooms, about and contact pages plus any custom page, each drafted and published when you are ready rather than going live half-written.
Your own domain
Run on a Rooms24 subdomain, or point your own domain at it. Ownership is proved by a DNS record and a certificate is issued automatically once it verifies.
Live chat with your guests
A guest asks a question on your site and whoever is on shift answers it, in one thread per stay that survives the handover.
An assistant that can book
Agentic, not a scripted bot: it reads your real availability and rates, answers in the guest's language, and writes the reservation or the food order once they confirm.
Your admin panel
Everything the property runs on, behind one sign-in.
The operational half. Rooms, rates, reservations, folios, menus, inventory, staff and payroll — with roles deciding who sees which of them.
Its modules are listed in the next section.
The Rooms24 app
Travellers find you on the map, not on page nine of a search.
A separate product of ours, and the reason registering is worth more than a website alone: every approved property appears in the Rooms24 app, placed on a map. Someone standing in your area — or searching one they are about to visit — sees your rooms and books them without ever having heard your name.
Found by map, not by ranking
Properties are shown by where they are relative to the traveller, so a small guest house is as findable as the chain two streets over.
Search anywhere
Travellers search a city or an area they are heading to and see what is available before they arrive.
Book rooms and packages
Room types, photos, rates and hourly or multi-guest packages, booked in the app and landing in your reservations.
iOS and Android
One app, both platforms, built natively rather than wrapped — the same screens, gestures and behaviour on each.
The admin panel
The modules, and who can open them.
Roles decide which of these a person sees when they sign in. A receptionist, a housekeeper, an accountant and an owner get four different systems out of the same panel.
Roles and permissions
Every route denies by default and every permission is named. A receptionist, a housekeeper, an accountant and an owner sign into the same panel and see four different systems.
Hotel management
Your property profile, contact details, tax and service-charge rules, fee and deposit policies, cancellation terms, and the settings the rest of the system reads from.
Rooms management
Rooms and room types, amenities, photo galleries, blocks for maintenance, assignment history, and a status trail housekeeping can work from.
Rates and availability
Rate plans priced by room type and date, daily inventory, promotions, and tax and fee rules applied in the order your own market applies them.
Reservations and front desk
Bookings and walk-ins, room assignment, folios that collect every charge across a stay, and cashier tills that open and close per shift so a handover balances.
Menu management
Restaurant menus, categories and items, orders taken against a table or a room, and per-item routing onto the right folio so the night audit adds up.
User management
Staff accounts with their own credentials, attendance records, compensation agreements and payroll drawn from both. Nobody shares a login, so the audit trail means something.
Payments and billing
Guest payments at the desk and your own subscription, across cards and local rails, with refunds returning to the method they came from.
Reporting
Occupancy, revenue and payment reconciliation, drawn from your own database rather than a shared one.
Website management
Edit the pages, photos and rooms on your public site, draft a change and publish it when it is ready, with previous versions kept so a bad edit is one click back.
Inventory management
Stock for the stores a property actually runs down — linen, minibar, kitchen — with every adjustment recorded against the person who made it.
Blog
Posts on your own site for the things that bring people to your area: a festival, a trail reopening, a season worth booking early for.
In detail
How the pieces fit together.
Reservations and the front desk
Take bookings and walk-ins, assign rooms, and keep a status history for each one. Every stay carries a folio that collects room charges, restaurant orders and extras, so the night audit adds up without anyone reconciling by hand.
Rates, taxes and fees
Rate plans priced by room type and date, with tax and fee rules configured per property. Service charge and tax applied in the order your own market applies them, rather than one country's convention hard-coded for everybody.
Cashier and shift control
Tills opened and closed per shift, transactions attributed to the person who took them, and a handover that balances. When money is short you can see whose shift it went missing on.
Menus and charge routing
Menus, categories and items your kitchen actually serves, with orders taken against a table or a room. Per-item routing sends each charge to the right folio, so a meal charged to 204 lands where the night audit expects it.
Staff, attendance and payroll
A directory with compensation agreements, attendance records, and payroll drawn from both. Roles are defined per hotel, so a receptionist, a manager and an owner see three different systems.
Getting started
From registration to a running property.
- 1
Register your property
Name, address, contact and the documents that prove the business is yours. A few minutes, no card.
- 2
We verify and provision
Our team reviews the documents, then your own database is created and migrated, and your address on our subdomain goes up. You are not sharing a schema with anyone.
- 3
Set up rooms, rates and menus
Room types, inventory, rate plans, tax and fee rules, and your restaurant menu. Enter by hand or import — most properties are running the same day.
- 4
Add your staff and open up
Invite the team and give each person a role. Nobody sees more of the system than their job needs.